Luxembourg for Tourism GIE is committed to making its websites accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to the website https://shop.visitluxembourg.com/.

Conformity Status

The LuxembourgPass Shop website (https://shop.visitluxembourg.com/) is not compliant with the General Accessibility Improvement Framework (RGAA) version 4.1 and the European standard EN 301 549 v.3.2.1, the current reference standard in France and Europe, due to the absence of an accessibility audit.

An RAWeb accessibility audit will be carried out in January 2026.

Establishment of this Accessibility Statement

This statement was established on 17 December 2025.

Feedback and Contact

It is important to recall that under Article 11 of the Law of February 2005:

“A person with a disability has the right to compensation for the consequences of their disability, regardless of the origin or nature of their impairment, age, or lifestyle.”

Luxembourg for Tourism GIE is committed to taking the necessary measures to provide access, within a reasonable timeframe, to the information and features sought by persons with disabilities, whether the content is exempted or not.

Luxembourg for Tourism GIE invites anyone experiencing difficulties to contact them at support@lft.lu so that assistance can be provided (accessible alternative, information, and content in another format).

Remedies

If you encounter an accessibility issue preventing you from accessing content or functionality on the website, please report it to us. If you do not receive a response, you have the right to submit a complaint to the Information and Press Service, the authority responsible for accessibility monitoring, via its online complaint form, or to the Ombudsman, the mediator of the Grand Duchy of Luxembourg. The Information and Press Service undertakes to respond to all complaints by email within one month at the latest.